Lead capture & management
Bring enquiries into one organised pipeline, assign next steps and give your team visibility over every opportunity.
Business automation & digital systems
Good businesses deserve better systems.
BACKHAT designs, sets up and supports the digital workflows that help businesses manage enquiries, follow up customers and run everyday operations with less friction.
A defined setup project, followed by ongoing technical support.
BACKHAT / BUSINESS SYSTEMSLess operational friction. More room to grow.
Designed around youWe start with your actual workflow.
Clear implementationScope, milestones and handover.
Human oversightAutomation with sensible boundaries.
Ongoing careSupport after launch, not a goodbye.
What we do
Technology should solve a real business problem.
We build practical systems around the moments where work gets delayed, information gets lost or customers need a better experience.
Customer communication workflows
Set up timely reminders and follow-up sequences for enquiries, quotations, appointments and service requests.
Booking & request systems
Make it easier to request a service, book a consultation or submit an order, with clear steps for your team.
AI-enabled support
Use carefully scoped assistants to handle routine questions, collect details and route complex cases to a person.
Internal dashboards
Give owners and staff a clear view of incoming work, outstanding tasks and operational progress.
Custom tools & connections
Connect existing platforms or build a focused tool when generic software does not match your process.
How we work
Not software for the sake of software. A better way to run the work.
Every engagement starts by understanding the process. We recommend the smallest reliable system that solves the problem, then improve it as your business grows.
01
Understand the operation
Map the customer journey, bottlenecks, existing tools and desired outcome.
02
Agree the scope
Confirm deliverables, timeline, setup fee, third-party costs and support terms.
03
Build and validate
Configure the workflow, test realistic cases and prepare your team to use it.
04
Support and improve
Maintain the agreed system, resolve issues and make planned refinements monthly.
Try a working example
A small look at a better follow-up process.
This interactive sample shows how a business can keep enquiries organised. Add a sample lead, move it through the pipeline and watch the summary update.
- Add a new enquiry to the pipeline.
- Mark it as contacted or booked.
- See the lead counts update immediately.
- Reset the sample whenever you want.
Demo data stays in this browser only. It is not a connected customer account or a live messaging integration.
Enquiry workspaceInteractive sample
Total enquiries3
Need follow-up2
Booked1
Sample workspace · Actions update this demo instantly. No messages are sent.
Working together
Setup once. Support every month.
We price around the work being delivered and the responsibility we take on after launch. The figures below are indicative starting points; every scope is confirmed in writing.
Essentials
One clear improvement
UGX 450,000 setup from
UGX 150,000 / month
For a small business organising one important process.
- One agreed workflow
- Lead capture or task notifications
- Basic reporting view
- Setup testing and handover
- Monthly maintenance checks
Growth
Connect the customer journey
UGX 900,000 setup from
UGX 300,000 / month
For a team connecting several related customer workflows.
- Up to three agreed workflows
- Follow-up and reminders
- Booking or request process
- Operations dashboard
- Priority monthly support
Custom
Built around your operation
Scoped per project
Monthly support by agreement
For custom apps, complex operations and multiple integrations.
- Process and technical discovery
- Solution architecture
- Staged implementation
- Integration and acceptance testing
- Defined maintenance agreement
Third-party software, messaging, hosting and API usage fees are separate unless explicitly included. Monthly support scope, service hours and response targets are agreed before work begins.
A transparent engagement
Know what happens next.
STEP 01
Tell us the problem
Share the process you want to improve and what is not working today.
STEP 02
Receive a proposal
We outline the recommended solution, cost, delivery plan and support.
STEP 03
Build & hand over
We implement, test and walk your team through the system.
STEP 04
Keep it running
We provide the agreed monthly maintenance and improvements.
Questions
Before we begin.
Do we need to replace our current software?
Not necessarily. We first review the tools you already use and look for a reliable way to improve or connect them. Any new subscription is discussed before implementation.
What is included in monthly support?
It covers the maintenance, troubleshooting, monitoring and planned refinements defined in your agreement. The exact scope and response targets are written down before the project starts.
Will an AI assistant handle every customer?
No. We define the assistant's boundaries, the information it can collect and when a conversation must be handed to a human. Sensitive decisions remain under your team's control.
Do you guarantee increased sales?
No. We build systems intended to improve operational performance, response and follow-up. We agree on useful measures, but business results depend on many factors outside the system.
Who owns the accounts and business data?
Access, ownership and data responsibilities are agreed in writing. Where possible, we use client-owned accounts so your business keeps control of its systems.
Start with the problem
Let's make the work run better.
Tell us about your business and the process you want to improve. We'll review your enquiry and respond with a sensible next step.